Ipsy July 2014 bag ... a bit peeved
So last month I subscribed to Ipsy. For $10 a month, you get a bag of cosmetics. My first bag arrived June 15, and with one notable exception, I liked all the products. It's like getting a gift, half the fun of the subscription is unwrapping the products and seeing what they picked out for you.
I was looking forward to the July bag. And that's why I am not happy right now.
Lat month's bag arrived June 15. Today is July 15, and I haven't gotten so much as a tracking code.
The money for this month's bag was deducted July 7. It's customary to deduct the cost of an item when you're ready to ship it, so I was curious why my bag hadn't shipped.
I went to the Ipsy website.
Ipsy is obviously having a major shipping problem, several others posted messages on the site asking where their bags are.
More annoying? Even though they haven't generated a shipping code, when I signed into my account, I got a message about what was in the bag -- describing each item -- and asking me which one I liked best. And because I linked my Ipsy account to Facebook, the website automatically posted messages to my wall about having received my Ipsy bag and loving one of the products that I got.
Not cool, Ipsy. The delay is bad enough, but this was salt in the wound.
So I emailed the company. And got an auto-generated response. They'll get back to me in about 3 days.
The way they build up their product and customer expectations, you'd think they were selling the Elixir of Life, not $10 worth of eye shadow and moisturizer.
I am probably going to enjoy the products if and when the bag arrives. But my customer service expectations have not been met. Ipsy fell far short of the mark.
I was looking forward to the July bag. And that's why I am not happy right now.
Lat month's bag arrived June 15. Today is July 15, and I haven't gotten so much as a tracking code.
The money for this month's bag was deducted July 7. It's customary to deduct the cost of an item when you're ready to ship it, so I was curious why my bag hadn't shipped.
I went to the Ipsy website.
Ipsy is obviously having a major shipping problem, several others posted messages on the site asking where their bags are.
More annoying? Even though they haven't generated a shipping code, when I signed into my account, I got a message about what was in the bag -- describing each item -- and asking me which one I liked best. And because I linked my Ipsy account to Facebook, the website automatically posted messages to my wall about having received my Ipsy bag and loving one of the products that I got.
Not cool, Ipsy. The delay is bad enough, but this was salt in the wound.
So I emailed the company. And got an auto-generated response. They'll get back to me in about 3 days.
The way they build up their product and customer expectations, you'd think they were selling the Elixir of Life, not $10 worth of eye shadow and moisturizer.
I am probably going to enjoy the products if and when the bag arrives. But my customer service expectations have not been met. Ipsy fell far short of the mark.
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