The saga of the grill

 Drew is far more patient than I am.  But he’s finally done. I would have been done awhile ago,

There is a company that used to have brick and mortar stores.  Drew did business with this company for many years.  He bought many appliances from them, including a television, a lawn mower, a snow blower and a gas grill.  It was a great place to shop.  

So when he needed a new gas grill, the first company he thought about … but they don’t have stores anymore, they’re strictly on line.  He bought the grill on May 5, with a promised delivery date of May 11.  He even paid an additional fee so that the technician would assemble the grill.

It was not delivered on May 11.  

It was rescheduled.  And canceled.  And rescheduled. Wash, rinse, repeat. Many phone calls, many excuses.

It was supposed to be delivered on June 12.  It wasn’t.  They told him it would’ve delivered between 11 and 2 on Friday the13th.

It wasn’t.

He called.

“This is the 7th time you’ve canceled my delivery.  I’m done, I want a refund.  No, I don’t want to reschedule for Monday.  I’m done.”

He had to argue with the service rep.  But eventually they started the refund.

There are four local stores that have grills in stock.  

We will have a grill soon.